| Customer Service
Aussie
Mate Hats sells Aussie Mate™ the highest quality Golf and Sports hats. Which are crushable, sizeable, UV protection and
water resistant. Our Internet approach enables us to cut the overhead costs and offer you 100% authentic Australian made
products at the lowest prices you will ever see.
Customer Satisfaction is our priority, and to make sure
that your shopping experience is always pleasurable, we utilize the following features and policies:
- Easy to use and navigate pages
- Credit card ordering
- Incredibly low price
- Satisfaction Guaranteed policy
Don't feel safe
sending your information over the Internet?
Feel free to call us
at (407)
884-9768 or TOLL FREE 1-888-879-7024
and speak to a Customer Service Representative between 8:00am -
9:00pm EST. Or fax your order to (407) 884-4747. (Use Order
Form for FAX orders).
Refund & Exchange Policy
WARRANTY
RETURN POLICY:
On any mistake or error by Aussie Mate or where a warranty issue is
cause. Simply return for a full refund or exchange after receiving
a return authorization via phone or e-mail in advance. Aussie Mate
will reimburse for actual shipping costs as needed.
GENERAL
RETURN POLICY: Other than
warranty or shipping error. Aussie Mate will gladly make refund to
buyer less actual shipping cost plus a 10% (Ten- Percent)
restocking fee. Please call or e-mail for authorization in
advance.
EXCHANGE
POLICY: Exchanges gladly given
with customer paying actual shipping charges only both ways. This
is postage only and not a container charge. Please call or e-mail
in advance.
REFUND
POLICY: It
is the policy of Aussie Mate to issue a refund by means of a
company check and not a credit to account. This is done as not to
have an additional processing fee placed against Aussie Mate for
credit card transactions and tracking.
If you have any questions, don't hesitate to
contact us
PROFESSIONAL
SALES REPS WANTED
Email
for more info...
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